AG TECHNICIAN (KOKOMO)
AG TECHNICIAN: KOKOMO LOCATION
Summary of Position: An AG Technician is responsible for performing repair and maintenance services in our Service Department for our customers. This position will report directly to their assigned Service Manager. A Service Technician must be self-motivated, pursuing the completion of their tasks efficiently. Our Technicians must seek the highest quality while not overlooking the details of each task. This position requires good communication skills, as a Service Technician you will be expected to communicate directly with customers, providing ongoing diagnostic and service support.
Duties and Responsibilities: The Duties and Responsibilities of a Service Technician include but are not limited to:
- Perform quality repairs of machinery as assigned by the Service Manager that ensure customer satisfaction
- Work alongside the Service Manager to manage time punches and parts for each repair job
- Complete and ensure work orders are turned in in accordance with company policy
- Collaborate with colleagues to provide quality service to customers in the most efficient and timely manner possible
- Troubleshoot and diagnose service related issues on customer owned machinery either in person or via phone support, asking for a Service Call as appropriate
- Pre-deliver/Set-up newly retailed farm machinery as suggested in each Service Sales Requisition and/or direction from Service Manager
- Pursue and perform preventative maintenance services on customer owned machinery
- Keep individual workspaces clean and tidy and perform maintenance to Company owned equipment including Service Trucks
- Uphold Company Core Values of Integrity, Excellence, Performance, & Partnership.
- Work efficiently and effectively on any other task as determined by the Service Manager. Tasks will vary daily depending upon the needs of the department.
Position Requirements:
- Dedicated self-starter with the ability to work independently and drive position productivity without the need for direct, constant supervision.
- Excellent communication skills, with the ability to facilitate coordination among multiple parties oftentimes under specific timeframes and deadlines.
- A fundamental ability to listen and develop practical retail sale solutions.
- Shared understanding and importance of upholding the principal Core Values of our Company.